How It Works?

We’ve made ordering your custom items simple and straightforward! Follow these steps to ensure a smooth experience:

Step 1: Place Your Order

  • Choose Your Product: Browse our store and select your desired custom product.
  • Fill Out the Customization Form: Provide all necessary details, including text, colors, and design preferences.
  • Upload Your Photos: You can upload up to 5 high-quality images. Fewer images may be used for smaller items. Please ensure your photos are clear for the best results.

Step 2: Design Process

  • Design Creation: Once your order is placed, our team will begin crafting your custom design.
  • Design Review: You’ll receive a sample design for approval within 72 hours (2-3 days). Rush orders are prioritized according to the rush timeline.
  • Revisions: Two revisions are allowed. After the second revision, no further changes can be made.
  • Approval: Once you approve the design, no additional modifications can be made.

Step 3: Processing Time

  • Normal Orders: Processing takes 4-7 business days (closed Sundays). Larger orders may require more time. Processing time may increase due to revisions.
  • Rush Orders:
    • Same-Day Rush: Orders placed by 12 PM will be ready for pickup or shipping the same day. Orders after 12 PM will be ready the next day.
    • Standard Rush: Items needed within 3 days or less are subject to availability. Check the product description for eligibility.

Step 4: Shipping or Pickup

  • Standard Shipping: For regular orders.
  • Expedited Shipping: For rush or time-sensitive orders.

Important Notes

  • Closed on Sundays: Orders placed over the weekend may experience slight delays. Do NOT include Sunday in processing times.
  • Sublimation Disclosure: Due to the nature of the sublimation printing process, slight imperfections such as small voids in seams, folds, or underarm areas may occur. Additionally, colors on the final product may vary slightly from the digital mockup due to monitor settings, fabric textures, and print techniques. By placing your order, you acknowledge and accept these potential variations.

Terms & Conditions

  • Payment Policy: Once payment is completed, the design process will begin.
  • Cancellation Fee: If an order is canceled after the design has been completed, a $25 design fee will be deducted from your refund.
  • Refund Policy: Juss Customs does not refund or credit ink bleeds, marks, ghosting, or voids that may occur in the printing process. These can appear around collars, underarms, shoulder areas, or seams. All items are handmade.
  • Revisions: Two revisions are included. Additional changes beyond the second revision are not permitted.

Need Assistance?

We’re here to help! If you have special requests, questions, or concerns, feel free to contact us directly. Let’s make your vision come to life with ease and precision!

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Thank you for choosing Juss Customs !